Return Policy

Last Updated: September 5, 2025

Thank you for shopping at RandomAF. We want to ensure you are happy with your purchase. If you are not entirely satisfied, we're here to help.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • You have 7 calendar days to initiate a return from the date you received the item.

  • The item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

  • You have the receipt or proof of purchase (your order number).


2. How to Initiate a Return

To start the return process, please contact our customer support team within 7 days of receiving your order.

  1. Email us at agarwalpiyush2822@gmail.com with the subject line: "Return Request for Order #(Your Order Number)".

  2. In your email, please include:

    • Your Order Number.

    • The reason for the return.

    • For damaged or incorrect items, please attach clear photos and a short unboxing video of the product.

Our team will review your request and guide you through the next steps, including the address for the return shipment.

 

3. Damaged or Incorrect Items

We take great care in packaging our products. However, if you receive a damaged, defective, or incorrect item, please contact us immediately.

  • To help us resolve this quickly, we highly recommend taking an unboxing video when you receive your package. This serves as strong proof in case of any claims.

  • Claims for damaged or incorrect items must be reported within 48 hours of delivery.

  • We will cover the cost of return shipping for any items that are confirmed to be damaged or incorrect due to our error.

 

4. Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Items marked as "Sale" or "Final Sale".

  • Gift cards.

  • Personal care goods (if applicable).

 

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • If your return is approved, we will initiate a refund to your original method of payment or provide store credit, based on your preference.

  • Please note that shipping costs are non-refundable. The cost of the original shipping will be deducted from your refund.

  • You will be responsible for paying for your own shipping costs for returning the item unless the return is due to our error (damaged or incorrect item).

  • Please allow for up to 7-10 business days for the refund to be processed by your bank or payment provider after it has been initiated by us.

 

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at agarwalpiyush2822@gmail.com. Due to the nature of our frequently changing collection, exchanges for different products may not always be possible.

 

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: agarwalpiyush2822@gmail.com

Phone: +919001650991